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MAINTENANCE CONTRACT
RED FLAG CHECKER

Answer 15 questions about your current elevator maintenance contract. This tool identifies provisions that increase your costs, weaken your negotiating position, or expose you to unnecessary liability. Built from patterns found in thousands of elevator service agreements reviewed by procurement advisors and building consultants.

PROGRESS0 of 15 questions answered
1
RED FLAG IF YES

Does the contract auto-renew without written notice?

2
RED FLAG IF YES

Is the cancellation window less than 60 days?

3
RED FLAG IF YES

Does it use the phrase "regular and systematic" without defining frequency?

4
RED FLAG IF YES

Are any parts excluded as "obsolete" or "discontinued"?

5
RED FLAG IF YES

Is there a parts markup over 15%?

6
RED FLAG IF YES

Does overtime start at 4:30 PM instead of 5 PM?

7
RED FLAG IF YES

Is there a travel time charge on top of the hourly rate?

8
RED FLAG IF YES

Does the annual escalation exceed 4%?

9
RED FLAG IF YES

Is the hold-harmless clause one-sided (only protects the elevator company)?

10
RED FLAG IF YES

Are callbacks charged separately from the monthly fee?

11
RED FLAG IF YES

Is the response time guarantee vague ("as soon as possible" vs "within 2 hours")?

12
WARNING IF YES

Does the company own proprietary tools or software needed for your elevator?

13
WARNING IF YES

Is the contract term longer than 3 years?

14
WARNING IF YES

Does it exclude code compliance upgrades?

15
RED FLAG IF YES

Is there no performance guarantee or SLA?